After-Sales-Service

Our service is here for you – in Fellbach or on-site​

Throughout your machine's entire lifecycle, we provide reliable service. Our services offer the right solution—whether in our workshop, on-site at your construction site, through our spare parts service, or by instructing users in machine operation.​

Your benefits:

  • Fast service
  • Expert advice
  • No long downtimes
  • No expensive idle times​
     

→ Spare Parts Service | → Workshop Service | → Mobile Service

How to get in touch:

Business hours:  
Monday to Thursday: 07:30 to 17:00
Friday: 07:30 to 15:30
     
Phone:  
General Service: +49 711 957930-900
Spare Parts DE/EN: +49 711 957930-905
Spare Parts FR: +49 711 957930-49
   
Electronically:

Spare Parts Form
Service Form
or email to service@schaefer-technic.com
   
Download: Return Form

Spare Parts Service

Original parts, reliability, durability, and quick availability

Only original spare parts offer the best for your machines in terms of quality, reliability, and durability. Optimally matched to the requirements of the machine and user, installation is straightforward.​

Our service specialists advise you on purchases and ensure smooth processing. With a well-stocked spare parts warehouse and fast logistics, we provide you with the required original part in the shortest possible time. Our spare parts service also reaches you on the construction site.​

Orders can be placed by all customers with a customer number. New customers are supplied against prepayment. Please note that spare parts deliveries cannot be made to P.O. box addresses. Our deliveries are generally made according to Incoterms CPT plus packaging costs.

Orders placed before 12:00 can usually be shipped the same day.​

Please specify the desired shipping method: Standard / Express when ordering.​

Returns

Unneeded or incorrectly ordered spare parts can be returned after prior consultation with our spare parts sales department. A credit note requires that the parts are returned to us in their original packaging, visually new, unused, and freight-free.​

Please enclose a copy of the delivery note or invoice and the completed return form with the return.​

We charge a processing fee of 10% of the sales price, but at least € 50.​

Exclusions from return and credit:

  • Returns with a goods value under €100
  • Special parts procured specifically for your order
  • Small parts with a unit price under €10
  • Parts from kits
  • Used or damaged parts

Returns without a return number, unidentifiable, or unassignable parts will not be processed and will be returned at the sender's expense.​

Warranty or Goodwill Case / Incorrect Delivery

In the event of a warranty or goodwill case, please return the relevant parts to us completely and cleaned. For hydraulic components, oil residues should be removed, and connections securely closed to avoid transport damage or contamination. Failure to comply with these requirements makes the sender liable for any damage or contamination during transport or storage.​

Incorrectly delivered parts will, of course, be collected from you after consultation—the organization will be handled by schäfer-technic.​

Repairs

Schedule your service appointment!

Workshop appointment: Phone: +49 711 957930-21
Mobile service: Phone: +49 711 957930-900
Electronic:

Service form

or mail to
service@schaefer-technic.com

Expert assistance from the manufacturer - in the workshop or on site

At our plant in Fellbach, we carry out inspections, maintenance, overhauls, repairs, and refurbishments of your machine. We also professionally install additional equipment according to manufacturer specifications.​

With our workshop, mobile service technicians, and well-stocked parts warehouse, we assist you as quickly as possible. This way, we support you in meeting your schedule.​